A six-week diagnostic.
A decision you can defend.
Find the causes behind service losses, quantify the value of changing them and decide where AI belongs in the plan. Cosmic AI extends the analysis; our field-service leads direct the work.
Book a 30-minute callSelect a week to see the work and who takes part.
- Week 01
Data orientation
You receiveData spine & quality map - Week 02
Field validation
You receiveField validation brief - Week 03
Operating-model reconstruction
You receiveOperating & technology maps - Week 04
Pattern detection
You receiveRoot-cause register - Week 05
Value-at-stake modelling
You receiveValue & capacity models - Week 06
Roadmap & executive decision
You receiveExecutive decision packageAI Opportunity Map
Focused access, while the operation keeps running.
We observe selected jobs and dispatch routines, and arrange interviews around service commitments. Before starting, we agree which people are involved, the time needed from each and the field visits.
- At the startExisting exports, one data contact and a kickoff.
- Weeks 2–4Typically 6–10 stakeholder interviews in total, spread across the three weeks.
- Week 2Agreed ride-alongs and observations at the sites in scope.
- Week 6One executive review to challenge the findings and decide what comes next.
The output of every week is visible below. Open a week to see what Cosmic AI, our field-service leads and your team each contribute.
01Week 1 / Data orientationKnow what the records can support.Output: Data spine & quality map
Data spine & quality map
Work orders, appointments, assets, technician and parts records.
- Cosmic AI contributes
- Profiles the available records and supports reconciliation across sources.
- Our field-service leads
- Define the operating question and decide which gaps limit the analysis.
- Your team provides
- System exports, a data contact and a kickoff session.
02Week 2 / Field validationCheck the records against the working day.Output: Field validation brief
Field validation brief
Ride-alongs, dispatch routines, interviews and workarounds.
- Cosmic AI contributes
- Helps organise field evidence and connect it to questions in the records.
- Our field-service leads
- Observe work, listen to the people involved and challenge initial explanations.
- Your team provides
- Site access, selected field observations and the first interviews.
03Week 3 / Operating-model reconstructionRebuild the operation between the systems.Output: Operating & technology maps
Operating & technology maps
The path from request to resolution, systems, roles and handoffs.
- Cosmic AI contributes
- Reconstructs event sequences and helps connect patterns across the operating model.
- Our field-service leads
- Reconcile the model with how teams actually work and how systems are used.
- Your team provides
- Stakeholder interviews, process documents and relevant system walkthroughs.
04Week 4 / Pattern detectionSeparate a plausible story from a supported cause.Output: Root-cause register
Root-cause register
Recurring mechanisms, comparable jobs and contradictory evidence.
- Cosmic AI contributes
- Supports pattern analysis and connections across quantitative, field and technology evidence.
- Our field-service leads
- Test the explanation, record its limits and own the confidence in each finding.
- Your team provides
- Clarification answers and operational checks on the emerging findings.
05Week 5 / Value-at-stake modellingPut a defensible value on the change.Output: Value & capacity models
Value & capacity models
Value by cause, capacity scenarios and completed finding cards. The AI Opportunity Map is drafted here and delivered in week 6.
- Cosmic AI contributes
- Supports the analysis behind value scenarios and candidate AI opportunities.
- Our field-service leads
- Challenge assumptions with Finance and separate operational value from cash savings.
- Your team provides
- Financial assumptions, rate cards and relevant cost inputs.
06Week 6 / Roadmap & executive decisionChoose what to do next.Output: Executive decision package & AI Opportunity Map
Executive decision package
The sequenced roadmap, diagnostic report and supporting evidence, ready for the executive review.
AI Opportunity Map
A prioritised assessment of where AI can create value, with readiness, prerequisites and the reasons to act now, next or not yet.
What the AI Opportunity Map includes- Cosmic AI contributes
- Helps organise the evidence and dependencies supporting the final recommendations.
- Our field-service leads
- Present the case, resolve challenges and agree the priorities with leadership.
- Your team provides
- An executive review to challenge the conclusions and agree next steps.
AI Opportunity Map
Drafted in week 5 · Delivered in week 6Know what to pursue now, what to prepare next and what should wait.
You receive a prioritised assessment of AI opportunities, tied to the operational causes and the value of changing them. Each priority explains the evidence, prerequisites and effort behind the recommendation.
Now
A supported case and the foundations to act.
Next
An opportunity with prerequisites to put in place.
Not yet
The value, evidence or readiness does not justify moving ahead.
Value
The operating loss it addresses and how improvement becomes value.
Readiness
Usable data, system connections, people and a place in the workflow.
Effort & dependencies
What needs to change first, and what implementation would involve.
Existing-system and process changes are assessed alongside AI. The recommendation follows the evidence.
Clear boundaries.
Useful answers.
SIGNAL covers a defined operation and question. More complex, multi-business-unit diagnostics need a tailored schedule.
Do we need new software or integrations?
No system replacement or integration is needed for the diagnostic. We start from existing exports, then establish which analyses the available evidence supports.
What if the data is incomplete?
We identify gaps and their consequences at the start. Findings show their limits; missing evidence is not presented as certainty. Where necessary, we agree a narrower question or additional data collection.
How is our operational data used?
Before records are shared, we agree the diagnostic’s data terms in writing: which records are needed, permitted uses, processing tools, access, confidentiality and retention. The website privacy policy describes website and booking data; the diagnostic has its own agreed terms.
Are we committing to implementation?
No. The findings, business case, AI Opportunity Map and roadmap stand on their own. Implementation is a separate decision after the evidence is in place.
Is this the right starting point?
A good fit
A persistent problem crosses teams or systems. You have operational records, access to the field and a sponsor who wants to make a decision.
A different starting point
An urgent incident needs immediate action, the solution has already been selected, or there is no access to records or the people doing the work.
Talk through your service challenge with Paula.
An experienced outside perspective on what may be holding performance back—and whether a deeper investigation would help.
Book a 30-minute call No preparation needed.