Built to look
between the systems.
The expensive problems in field service often sit between records, processes and human decisions. We built Cosmicalley to investigate those connections—with field experience directing the AI.
Operations & delivery
Paula Navarro
Years of experience leading service transformations and improving operations.
Paula brings experience as Director of Business Transformations at Field Service in Motion and Director of Digital Transformation at ENGIE, as well as leading service transformations across 16 countries at Electrolux. Her consulting experience includes roles as Manager at IDOM Consulting and Consultant at Sopra Steria.
That combination matters in a diagnostic: understanding what the records say, what a change asks of the people doing the work, and what a service leader needs to make a decision.
As Cosmicalley’s co-founder and operations and delivery lead, Paula connects the investigation to your teams, constraints and customer commitments. She owns the delivery; Cosmic AI extends the analysis.
Paula on LinkedInA narrow path
through the noise.
An operation produces countless signals: work orders, dispatch changes, parts movements and technician days. Their meaning appears when you follow the connections.
The cosmic perspective sees the whole field. The alley brings you close enough to understand the detail. SIGNAL connects the two.
Senior expertise directs the investigation.
Operational judgment belongs in the work from the start. AI expands the analysis; it does not replace accountability for the conclusion.
The diagnostic earns its place on its own.
You receive the business case, evidence, roadmap and AI Opportunity Map. You can use them internally, with existing partners or with us.
The next build follows the evidence.
Where the diagnostic supports it, we can scope targeted AI-enabled workflows and decision-support solutions. Implementation is a separate decision, with its own case and boundaries.
Talk through your service challenge with Paula.
An experienced outside perspective on what may be holding performance back—and whether a deeper investigation would help.
Book a 30-minute call No preparation needed.