More people, or a better working day?
Find what to investigate before making the capacity decision. Start with the gap, then trace the losses that might explain it.
What this diagnostic can establish
This is evidence triage, not a staffing calculation. It does not estimate FTE, set a utilisation target, or prove that losses can be recovered. A persistent gap and inefficient work can exist together. Required cover may need action while the diagnosis continues.
Compare demand and completion in hours for the same skills, geography and observation window. Include backlog age, job mix, absence, travel and service obligations. A full-cycle total can still hide a shortage at a particular time or place. The selected patterns determine the evidence to pull; they are not given invented weights or savings percentages.
Put a defensible number on the capacity gap.
SIGNAL follows the work from records to the field, tests the causes and puts a value on the changes.